PaperWaits

PaperWaits

Friday 21 June 2013

Sometimes it's just not meant to be...

The River Tame slips through Uppermill park calmly and freely. I received a phone call from the top of Pots and Pans two evenings ago without a blip . Some people have but to wave and their lights obey accordingly. But why is it that when it comes to communicating with the service providers themselves, there is no such thing as simply clicking your fingers (or a mouse) and achieving the desired effect?

At the eleventh hour (in the eleventh month) of my twelve-month contract, I finally snapped. We both knew it had been coming since the late-night, hour-long calls had begun to take their toll. He accused me of not telling her everything, I told her it was too little too late. He told me we had to cut this short, I told her it shouldn't be me who has to pay. This time it was me who caved: "I can't deal with this right now".

A surly farewell and a dead dial tone.

It didn't have to be like this. Some humility and better communication could have made it last out. But perseverance just wouldn't cut the mustard. Apparently the only way to deal with a sham of a company like my ISP is to shame them over Twitter. Suddenly it's emails, refunds, it's cards and flowers.

Well, not quite...

                              but the dial tone was no longer dead.